Voice of Guest 2.0
CXIQ is only 1/2 the equation of your business energy. EX—Employee Experience—is the other half. So, how do you correlate your EX/CX in real time? Is it even possible? Absolutely! VIBEcx is a programmatic, 100% opt-in customer feedback tool, providing spontaneously honest VoG. It also provides accurate measurements of how your employees are feeling and interacting with customers. And, VIBEcx provides guidance and support towards improving these interactions.
The VIBEcx View
We know that if you can measure it, you can improve it. In a world where self-quantification is the new norm, we focus on measuring and improving people, and elevating professional performance. Our platform is built with an emotion recognition focus utilizing the power of revolutionary software that detects and measures emotions. VIBEcx provides precise, universal guest reviews and team member feedback, reinforced by stealth stream of support to help you and your teams elevate your game.
Why VIBEcx is a Game-Changer
Facial emotion recognition is highly accurate.
Do you really want to know how your guests are feeling? The eyes are the window to the soul. Each of your customers and employees will show you how they feel about their experience with your company.
Robust, objective, quantifiable data
The big-data derived from our unparalleled platform is a veritable goldmine. Your ‘VibeScore’ will tell you how everyone feels in a consistent, comparable calculation.
VIBE University
The numbers and trends alone are motivating. Couple the scores with ongoing tips, learning modules, and fun feedback, your team will have all the tools necessary to improve their scores and the overall Vibe of your business.
Gamified Business IQ
VIBEcx isn’t just data and numbers. It’s a game. It allows you to compare teams, locations, shifts, etc. Leaders and managers will have the scoreboard to see who is winning and who needs attention.
With VIBEcx, the dominos of success fall easily into place:
Improved Individuals and Fun Team Environment
Elevated individual performance leads to improved team performance towards an enhanced customer experience.
Enhanced Customer Experience
Improving the overall customer experience leads to loyal, repeat business, positive reviews and word-of-mouth recommendations.
Elevated Revenues & Shareholder Value
Loyal clients lead to enriched bottom line productivity and shareholder value. Studies show optimizing the customer experience typically results in revenue growth of 5-10%.
INSPIRE YOUR CUSTOMERS.
INSPIRE YOUR CUSTOMERS.
Good vibes for all,
from server to CEO
For employees interacting with clients.
The best companies focus on the progression of individual employees. This results in a better experience for clients, which in turn improves a company’s future.
For managers on location.
This technology makes it easy for managers to know what to train on and how to improve.
For company leadership.
Every CEO struggles to understand exactly what’s happening at the ground level. Phaceology provides simple, actionable data.
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VIBEcx Voices
HEAR WHAT THEY’RE SAYING: